FREQUENTLY ASKED QUESTIONS

QUESTIONS FOR CUSTOMERS WHO ARE BUILDING WITH ONE OF OUR PARTNERS:

What does Crystal Clear install in my new build?

We offer cable, networking, speaker, camera, and security wiring along with various types of conduits and central vacuum systems.

Your new build includes a standard package that is already rolled into the cost of the home. If you wish to select the locations of these standard items and/or add other items, please reach out to us to schedule an appointment.

What is included in my standard package?

Your standard package is selected during the home-buying process with your salesperson. Standard packages vary depending on the model home you are building. If you do not remember what you selected, feel free to email us for that information.

I don’t see the Zoom link for my meeting. Where is it?

Zoom links are emailed on the morning of your appointment. Please check your spam folder/junk mail if you do not see anything in your main inbox. If you still do not see a link, please call our office at (614)-272-0270.

What is the difference between the “TV” and “comp” markings on my blueprints?

The “TV” marking is a coaxial/cable outlet, and the “comp” marking is an ethernet/network outlet.

Network outlets can be used to hardwire smart TVs, computers, or gaming consoles directly into the internet. This provides a more stable connection for your devices and reduces buffering while you stream, game, or work from home.

Coaxial outlets can be used for cable boxes and some modem/router combos. We recommend having at least one coaxial outlet next to one of your network outlets for your modem/router.

What is a media conduit?

Media conduits are used for mounted TVs. The media conduit includes a hollow tube that runs behind your drywall and two brush plates–one at regular electric height and one at 6’

The cable/network outlets are located at regular electric height so that you can connect any cable boxes, gaming consoles, etc. to the TV that is hanging above. Drop any HDMI cables, power cords, etc. down through the brush plate up top and you can connect all of your devices to the mounted TV without having any wires exposed.

What is a fireplace conduit?

The fireplace conduit is the same concept as the media conduit, but made specifically for TVs that are to mounted above a fireplace. The conduit can either run into the basement or off to one side of the fireplace.

What is a basement to attic conduit?

The basement to attic conduit is recommended for customers who think they might make low voltage additions to their home after they have moved in, or even years down the road. The conduit runs the whole height of the house, making it much easier for a technician to post-wire network or cable lines on the second floor after the house has been drywalled.

What is a theater conduit?

Theater conduits are used for overhead projectors.

What is the difference between 16/2 and 16/4 speaker lines?

Our 16/2 speaker lines are used for single speakers (which we install in pairs). The 16/4 line is for DVC speakers or landscaping speakers.

Does Crystal Clear install HDMIs or electrical outlets?

We do not install HDMIs or electrical outlets.

I don’t remember which low voltage items I selected for my house. How can I determine what I chose?

We keep an archive of all marked blueprints. Email us and we can send you a copy.

I want Crystal Clear to supply the security system for my home. How do I do this?

Our security system is wireless, so it would be installed after you close on the house and have your internet up and running.

I want Crystal Clear to provide installation services after I move in. When should I reach out?

Please reach out once you see electrical wallplates being installed. At that point we can start putting a quote together for you, ensure that all of your equipment is in stock, and get you your ideal installation date.

QUESTIONS FOR CUSTOMERS WHO ARE ALREADY MOVED INTO THEIR HOMES:

What kind of installations does Crystal Clear do?

Our most popular services are TV hangs, speaker and camera installations, and home theater installations.

We also provide security services and sell and install a wide range of products, including Sonos, Alarm.com, Sonance, eero, Luxul, Episode, and Samsung brand products.

(Crystal Clear does NOT do any car audio installations.)

How far out does Crystal Clear usually schedule?

We usually schedule about 1-2 weeks out from when you call, depending on the season.

I just moved into my new home, and I don’t see my cameras or speakers. When will a tech come out to install them?

All hardware is to be purchased and installed after you close on your home. The low voltage selections that you made during home construction only include rough-ins/wiring.

If you would like to purchase cameras, speakers, or installation services from Crystal Clear Audio and Video, please call our office or email us. We can schedule an installation date at any point after you close on the home and have your internet up and running.

My Luxul access points and/or router are not providing good coverage/internet speeds throughout the home. How can I fix this?

Your access points and router need to be updated regularly. These updates do not happen automatically, so it is your responsibility to periodically check for any pending updates. Your system will not perform to its fullest ability if updates are pending.

How to run updates:

Enter 192.168.0.1 into your internet’s address bar
Enter your username and password
- If you did not set your own username and password, they should be the generic username and password set by our technicians. If you do not know the generic username/password, please email us.
Click “update” on the top right
- If you have a router, update this first, log out, log back in, and THEN update your access points
- If your software is very out of date, you might not see the “update” button on the top right. You will need to contact Luxul tech support, and they can help you run updates.
- Conversely, if your software is already up to date, you might not see the “update” button either. Check here to see if you are running the most up to date software.

How to run updates if you have a controller:

Enter 192.168.0.19 into your internet’s address bar
Enter your username and password
- If you did not set your own username and password, they should be the generic username and password set by our technicians. If you do not know the generic username/password, please email us.
Click “update” on the top right
- This will update all of your access points
- If your software is very out of date, you might not see the “update” button on the top right. You will need to contact Luxul tech support, and they can help you run updates.
- Conversely, if your software is already up to date, you might not see the “update” button either. Check here to see if you are running the most up to date software.

How do I fish wires through my fireplace/theater/media conduit?

Unscrew the brush plate off (wallplate with little bristles) and drop your wire down the conduit. Fireplace and theater conduits have a pull string that you can tie your wires to.

I do not see ends on my coaxial lines. Should these have been installed?

We do not put ends on the coaxial lines in the basement. You or your cable provider should install these ends if needed.

What kind of cameras work with the camera lines that Crystal Clear installed on my home?

Our camera lines are made for power-over-ethernet cameras. Please keep in mind that most floodlight cameras will NOT work with our lines.

What kind of speakers work with the speaker lines that Crystal Clear installed on my home?

Any low volt speaker will work with our lines.

How big of a speaker can I install at my speaker rough-ins?

You can use any size that you want, but we do not recommend using any speaker over 10”.

I cannot locate my basement to attic conduit. What do I do?

Our technicians make a note of where your basement to attic conduit is located at the time of installation. Just call the office and we can pull your file to tell you the location.

How large are the conduits that Crystal Clear installs?

Our conduits are 1.5” (inside diameter).