FREQUENTLY ASKED QUESTIONS

We offer cable, networking, speaker, camera, and security wiring along with various types of conduits and central vacuum systems.

Your new build includes a standard package that is already rolled into the cost of the home. If you wish to select the locations of these standard items and/or add other items, please reach out to us to schedule an appointment. 

You will meet with one of our technicians over a Zoom call, where we will do a screen share with your blueprints and marking form pulled up on the screen. Our technician will ask you where you want your standard low voltage items located and whether you want to add any extras (see "additional wiring" chart on the marking form). Afterwards, you will receive a copy of your marking form and blueprints for review. Meetings only take about 30 minutes and we give you about a week afterwards to confirm your selections.

Your standard package is selected during the home-buying process with your salesperson. Standard packages vary depending on the model home you are building. If you do not remember what you selected, feel free to email us for that information.

Zoom links are emailed on the morning of your appointment. Please check your spam folder/junk mail if you do not see anything in your main inbox. If you still do not see a link, please call our office at (614)-272-0270. 

The “TV” marking is a coaxial/cable outlet, and the “comp” marking is an ethernet/network outlet. 

Network outlets can be used to hardwire smart TVs, computers, or gaming consoles directly into the internet. This provides a more stable connection for your devices and reduces buffering while you stream, game, or work from home.

Coaxial outlets can be used for cable boxes and some modem/router combos. We recommend having at least one coaxial outlet next to one of your network outlets for your modem/router.

Media conduits are used for mounted TVs. The media conduit includes a hollow tube that runs behind your drywall and two brush plates–one at regular electric height and one at 6’

The cable/network outlets are located at regular electric height so that you can connect any cable boxes, gaming consoles, etc. to the TV that is hanging above. Drop any HDMI cables, power cords, etc. down through the brush plate up top and you can connect all of your devices to the mounted TV without having any wires exposed.

The fireplace conduit is the same concept as the media conduit, but made specifically for TVs that are to mounted above a fireplace. The conduit can either run into the basement or off to one side of the fireplace. 

The basement to attic conduit is recommended for customers who think they might make low voltage additions to their home after they have moved in, or even years down the road. The conduit runs the whole height of the house, making it much easier for a technician to post-wire network or cable lines on the second floor after the house has been drywalled. 

Theater conduits are used for overhead projectors.  

Our 16/2 speaker lines are used for single speakers (which we install in pairs). The 16/4 line is for DVC speakers or landscaping speakers. 

We only recommend that customers choose to have camera lines with ends installed if they know the exact model and type of camera they plan to install. If you want to keep your options open, opt for the camera lines without end. 

No, we do not install any electrical outlets. Speak with your electrician or salesperson for these items. 

No, we do not install HDMI lines–we install conduits instead. 

We keep an archive of all marked blueprints. Email us and we can send you a copy. 

Our security system is wireless, so it would be installed after you close on the house and have your internet up and running. 

The Clare Basic Security package includes: the Clare wireless security panel, 3 window/door sensors, the Clare video doorbell, a motion sensor, and a smart plug module. It’s $1,200 total and the price includes installation.

If you would like to be monitored (where police are called when an alarm goes off), it’s $29.99 a month. Otherwise, self-monitoring (will not call the police when the alarm goes off) is $60 a year.

Please reach out once you see electrical wallplates being installed. At that point we can start putting a quote together for you, ensure that all of your equipment is in stock, and get you your ideal installation date. 

Our most popular services are TV hangs, speaker and camera installations, and home theater installations.

We also provide security services and sell and install a wide range of products, including Sonos, Clare, Sonance, Eero, Luxul, Episode, and Samsung brand products.

(Crystal Clear does NOT do any car audio installations.)

We usually schedule about 1-2 weeks out from when you call, depending on the season. 

All hardware is to be purchased and installed after you close on your home. The low voltage selections that you made during home construction only include rough-ins/wiring. Please refer to the low voltage consultation PDF that you signed off on—the “additional wiring” chart specifies that selections are for “rough-ins only” (not equipment).

If you would like to purchase cameras, speakers, or installation services from Crystal Clear Audio and Video, please call our office or email us. We can schedule an installation date at any point after you close on the home and have your internet up and running. 

A switch must be purchased and installed for your network outlets to work. Our technicians do not install switches during new home construction, so if you have not done so yourself, that is likely the problem.

If you go down into your basement or garage (if you have a slab home), you will see a patch panel right next to your breaker box. 

You will need to purchase a switch with at least as many ports as you have network outlets throughout the home, and some patch cords. These can all be purchased on Amazon or at Best Buy, Micro Center, etc. Use the patch cords to plug your new switch into the patch panel and you’ll be good to go. All of your network outlets should now work. 

Your access points and router need to be updated regularly. These updates do not happen automatically, so it is your responsibility to periodically check for any pending updates. Your system will not perform to its fullest ability if updates are pending.

How to run updates:

• Enter 192.168.0.1 into your internet’s address bar
• Enter your username and password
  • If you did not set your own username and password, they should be the generic username and password set by our technicians. If you do not know the generic username/password, please email us. 
• Click “update” on the top right
  • If you have a router, update this first, log out, log back in, and THEN update your access points
  • If your software is very out of date, you might not see the “update” button on the top right. You will need to contact Luxul tech support, and they can help you run updates.
  • Conversely, if your software is already up to date, you might not see the “update” button either. Check here to see if you are running the most up to date software.

How to run updates if you have a controller:

• Enter 192.168.0.19 into your internet’s address bar
• Enter your username and password
  • If you did not set your own username and password, they should be the generic username and password set by our technicians. If you do not know the generic username/password, please email us.
• Click “update” on the top right
  • This will update all of your access points
  • If your software is very out of date, you might not see the “update” button on the top right. You will need to contact Luxul tech support, and they can help you run updates.
  • Conversely, if your software is already up to date, you might not see the “update” button either. Check here to see if you are running the most up to date software. 

Unscrew the brush plate off (wallplate with little bristles) and drop your wire down the conduit. Fireplace and theater conduits have a pull string that you can tie your wires to. 

We do not put ends on the coaxial lines in the basement. You or your cable provider should install these ends if needed. 

We only install ends on camera lines if customers specifically ask for and pay for them. This is a rare occurrence. 95% of customers opt for the camera lines without ends. If you are unsure which camera lines you selected, please just call the office. 

Our camera lines are made for power-over-ethernet cameras. Please keep in mind that floodlight cameras will NOT work with our lines. 

Any low volt speaker will work with our lines.  

You can use any size that you want, but we do not recommend using any speaker over 10”. 

Our technicians make a note of where your basement to attic conduit is located at the time of installation. Just call the office and we can pull your file to tell you the location. 

Our conduits are 1.5” big. 

Post-wires are expensive and difficult to do, so we can only do these installs depending on who we have available/how busy we are. It will cost $350 per line to post-wire on the first floor of your house and $400 per line on the second floor. 

*Crystal Clear no longer installs customer-bought equipment as of October 2022.

**Exceptions include Ring POE cameras and Ring doorbells. We will, of course, also hang TVs that you already own.